{"id":166211,"date":"2019-03-10T14:00:04","date_gmt":"2019-03-10T14:00:04","guid":{"rendered":"http:\/\/www.elfen-und-helden.de\/data-protection-declaration\/"},"modified":"2025-03-16T18:37:07","modified_gmt":"2025-03-16T17:37:07","slug":"data-security","status":"publish","type":"page","link":"https:\/\/elfen-und-helden.de\/en\/data-security\/","title":{"rendered":"Privacy policy"},"content":{"rendered":"

Data protection declaration<\/strong><\/span><\/p>\n

Unless stated otherwise below, the provision of your personal data is neither legally nor contractually obligatory, nor required for conclusion of a contract. You are not obliged to provide your data. Not providing it will have no consequences. This only applies as long as the processing procedures below do not state otherwise.
\n“Personal data” is any information relating to an identified or identifiable natural person.<\/span><\/p>\n

\n
\n\t\tServer log files<\/span><\/strong><\/div>\n
\n\t\tYou can use our websites without submitting personal data. <\/span><\/div>\n
\n\t\tEvery time our website is accessed, user data is transferred to us or our web hosts\/IT service providers by your internet browser and stored in server log files. This stored data includes for example the name of the site called up, date and time of the request, the IP address, amount of data transferred and the provider making the request. The processing is carried out on the basis of Article 6(1) f) GDPR due to our legitimate interests in ensuring the smooth operation of our website as well as improving our services.<\/span>
\n\t\t <\/div>\n<\/div>\n

Your data may be transferred to third countries outside the European Union for which an adequacy decision has been made by the EU Commission.<\/span><\/p>\n

Contact<\/strong><\/em><\/span><\/p>\n

Responsible person<\/strong>
\nContact us at any time. The person responsible for data processing is: <\/span>Angela Bailey, <\/span>Sylvester-Jordan-Str. 4, <\/span>35039 <\/span>Marburg <\/span>Deutschland, <\/span>+49 (0)6421\/9824444, <\/span>angela@elfen-und-helden.de<\/span><\/p>\n

<\/p>\n

\n\tProactive contact of the customer by e-mail<\/span><\/strong><\/div>\n
\n\tIf you make contact with us proactively via email, we shall collect your personal data (name, email address, message text) only to the extent provided by you. The purpose of the data processing is to handle and respond to your contact request.<\/span><\/div>\n
\n\tIf the initial contact serves to implement pre-contractual measures (e.g. consultation in the case of purchase interest, order creation) or concerns an agreement already concluded between you and us, this data processing takes place on the basis of Article 6(1)(b) GDPR.<\/span><\/div>\n
\n\tIf the initial contact occurs for other reasons, this data processing takes place on the basis of Article 6(1)(f) GDPR for the purposes of our overriding, legitimate interest in handling and responding to your request. In this case, on grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you and carried out on the basis of Article 6(1)(f) GDPR.<\/em><\/strong><\/span><\/div>\n
\n\tWe will only use your email address to process your request. Your data will subsequently be deleted in compliance with statutory retention periods, unless you have agreed to further processing and use.<\/span>
\n\t <\/div>\n
\n\tCollection and processing when using the contact form <\/span><\/strong><\/div>\n
\n\tWhen you use the contact form we will only collect your personal data (name, email address, message text) in the scope provided by you. The data processing is for the purpose of making contact. <\/span><\/p>\n
\n\t\tIf the initial contact serves to implement pre-contractual measures (e.g. consultation in the case of purchase interest, order creation) or concerns an agreement already concluded between you and us, this data processing takes place on the basis of Article 6(1)(b) GDPR.<\/span><\/div>\n

\tIf the initial contact occurs for other reasons, this data processing takes place on the basis of Article 6(1)(f) GDPR for the purposes of our overriding, legitimate interest in handling and responding to your request. <\/span>In this case, on grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you and carried out on the basis of Article 6(1)(f) GDPR.<\/em><\/strong>
\n\tWe will only use your email address to process your request. Finally your data will be deleted, unless you have agreed to further processing and use.<\/span>
\n\t <\/div>\n

\n\tUse of Calendly <\/strong>
\n\tWe use the appointment booking function “Calendly” from the provider Calendly LLC (BB&T Tower, 271 17th St NW, Atlanta, GA 30363, USA) on our website. <\/span><\/div>\n
\n\tWhen using this function, we collect and process your personal data (first and last name, email address and telephone number, message text) only to the extent provided by you. The data processing serves the purpose of assigning appointments, as well as improving user friendliness. <\/span><\/div>\n
\n\tCalendly uses technologies such as cookies. The following information, among other things, may be collected and transmitted to Calendly: IP address, date and time of the page view, device model, information about the browser and operating system you are using, as well as the location. <\/span><\/div>\n
\n\tYour data may be transferred to third countries such as the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Calendly has certified itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles.
\n\tThe processing of your personal data for booking appointments is realised on the basis of Art. 6 Para. 1 Letter b GDPR for the fulfilment of the contract concluded with us, or for the implementation of pre-contractual measures.<\/span><\/div>\n
\n\tThe use of cookies or comparable technologies is carried out with your consent on the basis of Art. 25 para. 1 p. 1 TDDDG in conjunction with Art. 6 para. 1 lit. a GDPR. The processing of your personal data is carried out with your consent on the basis of Art. 6 para. 1 lit. a GDPR. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal.<\/span><\/div>\n
\n\tYou can find more information on data protection and the use of cookies by Calendly at <\/span>https:\/\/calendly.com\/privacy<\/a>.<\/span>
\n\t <\/div>\n
\n\tWhatsApp Business<\/strong><\/span><\/div>\n
\n\tIf you communicate with us via WhatsApp, we use the WhatsApp Business version of WhatsApp Ireland Limited for this (4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland; “WhatsApp”). If you have your residence outside the European Economic Area, this service is provided by WhatsApp Inc. (1601 Willow Road, Menlo Park, CA 94025, USA).<\/span><\/div>\n
\n\tThe purpose of the data processing is to handle and respond to your contact request. For this purpose we collect and process your mobile phone number registered with WhatsApp and, if provided, your name and additional data to the extent provided by you. We use a mobile device for the service, the address book of which stores exclusively the data of users who have contacted us via WhatsApp. Disclosure of personal data to WhatsApp shall not take place unless you have already consented to this with respect to WhatsApp.<\/span><\/div>\n
\n\tYour data are transmitted by WhatsApp to servers of Meta Platforms Inc. in the USA. <\/span><\/p>\n
\n\t\tYour data may be transferred to third countries such as the USA. For the USA, there is an adequacy decision of the EU Commission, the Trans-Atlantic Data Privacy Framework (TADPF). Meta Platforms Inc. has certified itself in accordance with the TADPF and has thus undertaken to comply with European data protection principles.<\/span><\/div>\n

\tIf the initial contact serves to implement pre-contractual measures (e.g. consultation in the case of purchase interest, order creation) or concerns an agreement already concluded between you and us, this data processing takes place on the basis of Article 6(1)(b) GDPR.<\/span><\/div>\n

\n\tIf the initial contact occurs for other reasons, this data processing takes place on the basis of Article 6(1)(f) GDPR for the purposes of our overriding, legitimate interest in providing quick and easy communication as well as responding to your request. In this case, on grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you and carried out on the basis of Article 6(1)(f) GDPR.<\/strong><\/em><\/span><\/div>\n
\n\tWe will only use your personal data to process your request. Your data will subsequently be deleted in compliance with statutory retention periods, unless you have agreed to further processing and use.<\/span><\/div>\n
\n\tFor more information on terms of service and privacy when using WhatsApp, please visit https:\/\/www.whatsapp.com\/legal\/#terms-of-service<\/a> and https:\/\/www.whatsapp.com\/legal\/#privacy-policy<\/a>.<\/span>
\n\t <\/div>\n

\nCustomer account      Orders      <\/strong><\/em><\/span><\/p>\n

\n\tCustomer account<\/strong><\/span><\/div>\n
\n\tWhen you open a customer account, we will collect your personal data in the scope given there. The data processing is for the purpose of improving your shopping experience and simplifying order processing. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. Your customer account will then be deleted.<\/span>
\n\t <\/div>\n
\n
\n\t\tCollection, processing, and transfer of personal data in orders<\/strong><\/span><\/div>\n
\n\t\tWhen you submit an order we only collect and use your personal data insofar as this is necessary for the fulfilment and handling of your order as well as processing of your queries. The provision of data is necessary for conclusion of a contract. Failure to provide it will prevent the conclusion of any contract. The processing will occur on the basis of Article 6(1) b) GDPR and is required for the fulfilment of a contract with you. <\/span><\/div>\n
\n\t\tYour data will be shared, for example, with shipping companies, dropshipping or fulfillment providers, payment service providers, service providers for order processing, and IT service providers. We will comply strictly with legal requirements in every case. The scope of data transmission is restricted to a minimum.<\/span>
\n\t\t <\/div>\n<\/div>\n

Your data may be transferred to third countries outside the European Union for which an adequacy decision has been made by the EU Commission.<\/span><\/p>\n

\n<\/em><\/strong><\/span> Evaluations      <\/em><\/strong><\/span> Advertising      <\/em><\/strong><\/span><\/p>\n

Data collection when you post a comment or a review<\/strong>
\nWhen you comment on\/review an article or post, we collect your personal data (name, email address, comment text) only in the scope provided by you. The processing serves to allow you to comment\/review and to display comments\/reviews.<\/span><\/p>\n

We also collect the following data for the purpose of verifying your review\/comment: <\/span>order number, <\/span>, <\/span>, <\/span>.<\/span><\/p>\n

By submitting the comment\/review, you agree to the processing of the transmitted data. The processing is carried out on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us without affecting the legality of the processing carried out with your consent up to the withdrawal. Your personal data will then be deleted.<\/span><\/p>\n

\n\tUse of your personal data for the sending of postal advertising<\/span><\/strong><\/div>\n
\n\tWe will use your personal data (name, address) that we have received in the process of the sale of goods or services to send you postal advertising, unless you have objected to this use. The provision of these data is necessary for conclusion of an agreement. Failure to provide it will prevent the conclusion of any agreement.<\/span><\/div>\n
\n\tThe processing will be carried out on the basis of Article 6(1)(f) GDPR for the purposes of our legitimate interest in direct advertising. You can object to this use of your address information at any time by contacting us.<\/em><\/strong> You will find the contact details for exercising your right to object in our imprint.<\/span>
\n\t <\/div>\n
\n\tUse of your email address for mailing of newsletters<\/span><\/strong><\/div>\n
\n\tWe use your email address outside of contractual processing exclusively to send you a newsletter for our own marketing purposes, if you have explicitly agreed to this. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time without affecting the legality of the processing carried out with your consent up to the withdrawal. You can unsubscribe from the newsletter at any time using the relevant link in the newsletter or by contacting us. Your email address will then be removed from the distributor.<\/span>
\n\t <\/div>\n
\n\tUse of your email address for mailing of direct marketing <\/span><\/strong><\/div>\n
\n\tWe use your email address, which we obtained in the course of selling a good or service, for the electronic transmission of marketing for our own goods or services which are similar to those you have already purchased from us, unless you have objected to this use. You must provide your email address in order to conclude a contract. Failure to provide it will prevent the conclusion of any contract. The processing will be carried out on the basis of art. 6 (1) lit. f GDPR due to our justified interest in direct marketing. You can object to this use of your email address at any time by contacting us. You will find the contact details for exercising your right to object in our imprint.<\/strong><\/em> You can also use the link provided in the marketing email. This will not involve any costs other than transmission costs at basic tariffs.<\/span>
\n\t <\/div>\n

Use of the e-mail address for availability notifications<\/strong>
\nWe offer an availability notification service on our website. If an item is temporarily unavailable, you have the option of entering your e-mail address on the item in question and being informed by e-mail when it becomes available, provided you have given your consent. You will receive a one-time e-mail notification about the availability of the respective item when the goods are available. The processing is carried out on the basis of Art. 6 para. 1 lit. a GDPR with your consent. You can withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. You can unsubscribe from the availability notification at any time by notifying us. Your e-mail address will then be removed from the mailing list.<\/span><\/p>\n

\nShipping companies       Merchandise management      <\/strong><\/em><\/strong><\/em><\/strong><\/em><\/strong><\/span><\/em><\/p>\n

\n\tForwarding of your email address to shipping companies for information on shipping status<\/span><\/strong><\/div>\n
\n\tWe forward your email address to the shipping company in the course of contractual processing, if you have explicitly agreed to this in the order process. The forwarding is for the purpose of informing you by email on the shipping status of your order. The processing will be carried out on the basis of art. 6 (1) lit. a GDPR with your consent. You can withdraw your consent at any time by contacting us or the transport company without affecting the legality of the processing carried out with your consent up to the withdrawal.<\/span>
\n\t <\/div>\n
\n\tUse of an external merchandise management system<\/span><\/strong><\/div>\n
\n\tWe use a merchandise management system in the course of order processing for the purposes of contractual processing. For this purpose your personal data as collected in the course of the order will be sent to<\/span><\/div>\n

Cowis <\/span><\/p>\n

Payment service providers      <\/strong><\/em><\/span><\/strong><\/em><\/p>\n

The use of PayPal Check-Out<\/strong>
\nWe use the PayPal Check-Out payment service of PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal L-2449, Luxembourg; "PayPal") on our website. The data processing serves the purpose of being able to offer you payment via the payment service. With the selection and use of payment via PayPal, credit card via PayPal, direct debit via PayPal or "Pay Later" via PayPal, the data required for payment processing is transmitted to PayPal in order to be able to fulfill the contract with you with the selected payment method. This processing is based on Art. 6 para. 1 lit. b DSGVO.<\/p>\n

Cookies may be stored that enable your browser to be recognised. The resulting data processing is carried out on the basis of Art. 6 para. 1 lit. f GDPR due to our legitimate interest in a customer-oriented range of varying payment methods. On grounds relating to your particular situation, you have the right to object at any time to this processing of personal data concerning you.<\/strong><\/em><\/p>\n

Credit card via PayPal, direct debit via PayPal & "Pay later" via PayPal.<\/u>
\nFor individual payment methods such as credit card via PayPal, direct debit via PayPal or "Pay later" via PayPal, PayPal reserves the right, if necessary, to obtain credit information on the basis of mathematical-statistical methods using credit agencies. For this purpose, PayPal transmits the personal data required for a credit check to a credit agency and uses the information received about the statistical probability of a payment default for a weighed decision on the establishment, implementation or termination of the contractual relationship. The credit information may include probability values (score values), which are calculated on the basis of scientifically recognized mathematical-statistical methods and in the calculation of which, among other things, address data are included. Your interests worthy of protection are taken into account in accordance with the statutory provisions. The data processing serves the purpose of credit assessment for a contract initiation. The processing is carried out on the basis of Art. 6 (1) lit. f DSGVO for our overriding legitimate interest in protecting against payment default when PayPal makes advance payments.
\nYou have the right to object at any time to this processing of personal data relating to you based on Art. 6 (1) (f) DSGVO for reasons arising from your particular situation by notifying PayPal. The provision of the data is necessary for the conclusion of the contract with the payment method requested by you. Failure to provide it will result in the contract not being concluded with the payment method you have chosen.<\/p>\n

Local third-party providers<\/u>
\nWhen paying via the payment method of a local third-party provider, the data required for payment processing is transmitted to PayPal. This processing takes place on the basis of Art. 6 para. 1 lit. b DSGVO.  For the execution of this payment method, the data may then be forwarded by PayPal to the respective provider. This processing takes place on the basis of Art. 6 para. 1 lit. b DSGVO. Local third-party providers may be, for example:<\/span><\/p>\n